SUPPORTING THE IRISH HEALTH SECTOR DURING COVID-19 €1M VALUE UNLOCKED BY ONLINE REMOTE WORK QUALIFICATION

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When the Irish health sector was suddenly required to work-from-home
due to government policy, Technological University Dublin (TU Dublin)
and e-Learning solutions company Enovation knew they had to work fast
to offer an innovative solution to assist staff in the sector adjust
to this new way of working. In a few weeks, they rapidly devised and
delivered an e-Learning package worth €1m for health sector staff on
remote working.

One Health Service Executive employee explained that remote working
“was a challenge I wasn’t prepared for. This timely qualification,
with a wealth of relevant information, delivered learning at my
fingertips and I now feel much better equipped with the skills
needed”. On completion of the course, HSE students will receive a
university qualification, a Level 6 CPD Special Purpose Award in
Remote Working from TU Dublin. So far, 2,200 workers from across over
150 HSE departments have registered on the site. It has also been made
available for other state bodies and charities to use, with employees
from Jigsaw, Make a Wish Foundation, Brothers of Charity and Tusla
signing up. Of those that undertook the course, 66% had never worked
remotely before.

“Our health sector staff is vast and diverse, it includes the doctors
and nurses in our hospitals, our allied healthcare professionals,
their administrative teams, thousands of specialist health sector
workers to name only a few areas,” says Maria O’Loughlin, HSE
Assistant National Director of Organisational Digital Change within
Health Business Services, “When the decision was made to have as many
employees work remotely as possible, we were faced with a huge
organisational challenge from a technology and culture perspective. We
collaborated with TU Dublin and Enovation to rapidly develop a
tailored, online training solution to help support staff in the
transition to remote working. The outcome has been phenomenal in terms
of scale and impact, and the feedback in terms of the benefits and
learning for our staff is fantastic”.

Combining a state-of-the-art technical infrastructure and involving
international experts and partners to deliver content, the solution
was deployed in May. The course was available to any health sector
worker, north or south, public or private in any role related to the
health service and TU Dublin provided a fee-waiver worth €500 to each
learner. In conjunction, Enovation implemented a secure, scalable
infrastructure and managed learning platform on Moodle.

“The partnership with Enovation was a match made in heaven, enabling
us to combine our subject matter expertise with their large scale
learning and talent capabilities at a pace to get a solution ready to
market”, said Rowena Hennigan, one of the Lecturers from TU Dublin
behind this innovative solution with Maébh Coleman and Marian
Jennings.

The team now aim to deploy other public-service training on remote
working at scale to complement government plans for remote work into
the future. They are keen to connect and speak to other government
agencies to look at the opportunities to expand this successful
blueprint model to further afield.

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